Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
编辑推荐
Here's another management parable that draws its lesson froman unlikely source--this time it's the fun-loving fishmongers atSeattle's Pike Place Market. In
Fish! the heroine, Mary JaneRamirez, recently widowed and mother of two, is asked to engineer aturnaround of her company's troubled operations department, a groupthat authors Stephen Lundin, Harry Paul, and John Christensen describeas a "toxic energy dump." Most reasonable heads would cut their lossesand move on. Why bother with this bunch of losers? But the authorsdon't make it so easy for Mary Jane. Instead, she's left to sort outthis mess with the help of head fishmonger Lonnie. Based on abestselling corporate education video,
Fish! aims to helpemployees find their way to a fun and happy workplace. While some mayfind the story line and prescriptions--such as "Choose Your Attitude,""Make Their Day," and "Be Present"--downright corny, others will finda good dose of worthwhile motivational management techniques. If youloved
Who Moved MyCheese? then you'll find much to like here. And don't worryabout Mary Jane and kids.
Fish! has a happy ending foreveryone.
--Harry C. Edwards媒体推荐
In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Addressing today's work issues (including employee retention and burnout) with an appealing message that applies to any sector of any organization, "Fish!" offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic.
文摘
Foreword by Ken Blanchard, Ph.D., co-author of The One Minute Manager,Raving Fans, and Gung Ho!
Fish! is an incredible story that John Christensen first caught on film. He and his company, ChartHouse, produced an amazing video on the world famous Pike Place Fish market in Seattle. I have been showing this video at every one of my seminars to illustrate what happens when you create Gung Ho! employees--you ignite your workforce and create Raving Fans.
Now Stephen Lundin, and long-term colleague of mine Harry Paul, have teamed up with John to bring the Fish! story to print. In whatever media it appears, it's a fabulous love story. As the book suggests, "When we choose to love the work we do, we can catch our limit of happiness, meaning, and fulfillment every day."
How important is that? Incredibly important, especially when you consider that people spend about 75 percent of their adult wake time doing work-related activities--getting ready for work, traveling to work, working, contemplating work, and decompressing after work. If we spend that much time in that part of our lives, we ought to enjoy it and be energized by it. And yet, too many people are trading time on the job to satisfy needs elsewhere; "Thank God It's Friday" is still a way of life for many people.
Those days can stop now--if you read Fish!, share it with everyone with whom you work, and implement the four secrets and suggested strategies that Lundin, Paul, and Christensen give you. I guarantee that every manager will benefit from Fish!, because it will not only increase employee retention, it will motivate people to take pride in what they do. People like to work in an environment that is fun, energizing, and where they can make a difference. The Fish! philosophy will also benefit every employee, because it prevents burnout and will keep you excited about what you do.
As you can tell, I'm excited about Fish! I think this is a marvelous book. The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organization, too.
