Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-of chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.
作者简介
Ron Carswell has over 20 years of computer experience with both small and large organizations. Ron holds a Bachelor's degree in Business Administration from the University of Texas and a Master's degree in Business Administration from Baylor University. He has received the A+, N+, CTT+, MCSA, MCSE and MCDST certifications.He is currently an Assistant Professor at San Antonio College, where he instructs in A+, N+, MCSA, and MCDST certification courses.He authored the MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Operating Systems. He co-developed the Guide to Parallel Operating Systems with Heidi Webb and Terrill Freese. 目录
1. Introduction to Supporting Users. 2. Overview of Microsoft User Applications. 3. Resolve Issues Related to Operating System Customization. 4. Configure User-Related Issues. 5. Configure and Troubleshoot Internet Explorer and Outlook Express. 6. Install Microsoft Office 2003. 7. Configuring and Troubleshooting Operating System Features. 8. Resolving Issues Related to Office Application Usage. 9. Configure, Customize, and Migrate to Outlook. 10. Configure and Troubleshoot Devices and Connectivity. 11. Resolve Folder and File Issues. 12. Configure Application Security. 13. Manage Office Application Updates and Upgrades. Practice Exam.
| 出版社 | 中国劳动社会保障出版社 |
|---|---|
| 作者 | 范立荣 |