《旅游饭店英语情景会话》共分交际能力、前厅、客房、餐饮和其他服务五个部分，共37个单元。每个单元由词汇准备、对话、注释、实用表达和练习组成。本教材具有四个特点。第一，功能训练与情景对话相结合。教材的第一部分“交际能力”，为功能训练，其目的是为了培养受训者的英语交际技能。后四个部分为情景对话，为饭店直接与客人接触部门的一线员工可能和客人之间发生的对话，目的在于提高受训者实际应用英语语言的能力。第二，在教材的编写中，对选词给予了充分的重视，考虑到了语言的发展，对高科技的运用、可持续发展、环境保护、现代管理理论等都有所体现。第三，英语语言规范，对话的情景真实，并配有录音。
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《旅游饭店英语情景会话》为北京市旅游饭店英语等级考试指定辅导教材之一。 目录
Part One Communication Skill
Unit 1 Asking for Guest Names
Unit 2 Countries, Languages and Nationalities
Unit 3 Numbers
Unit 4 Telling Time and Date
Unit 5 Greeting and Providing Service
Unit 6 Giving Directions
Unit 7 Asking for Guests' Preference
Unit 8 Making Suggestions
Unit 9 Making Apology
Unit 10 Making/Responding to Requests
Unit 11 Making/Responding to Thanks
Unit 12 Responding to Complaints
Unit 13 Bidding Farewell
Oral Practice for Part One
Part Two Front Office
Unit 14 Check-in
Unit 15 Conciege' s Work
Unit 16 Information Desk
Unit 17 Telephone Switchboard
Unit 18 At the Cashier's
Unit 19 Room Reservations
Unit 20 Handling Complaints
Oral Practice for Part Two
Part Three Housekeeping
Unit 21 Receiving Guests
Unit 22 Chamber Service
Unit 23 Laundry Service
Unit 24 Room Service
Unit 25 Maintenance
Unit 26 Other Service （1）
Unit 27 Other Service （2）
Oral Practice for Part Three
Part Four Food and Beverage
Unit 28 Receiving the Guests
Unit 29 Taking Orders
Unit 30 Serving the Food
Unit 31 Beverage Service
Unit 32 Paying the Bill
Oral Practice for Part Four
Part Five Other Services
Unit 33 At the Business Center
Unit 34 At the Recreation Center 1
Unit 35 At the Recreation Center 2
Unit 36 At the Beauty Parlour
Unit 37 At the Shopping Archade
Oral Practice for Part Five 文摘
版权页：
插图：
G: Oh, you have so many things for me to choose from,
S: How many presents do you need？
G: Three One for my wife; one for my son, and one for my daughter.
S: Okay, would you have a look at the pearl necklace. It's nice for a lady. hat do you think of it？
G: Oh, wonderful, how much does it.cost？
S: One thousand yuan and we can pack it for you for free.
G: Hmm... it's a little dear.
S: How about this pair of jade bracelets？ People often buy this. And it only osts 500 yuan.
G: Let me see. Oh, it's a little bigger. Do you have some smaller ones？
S: Yes; we have. How about this one？
| ISBN | 9787563710881 |
|---|---|
| 出版社 | 旅游教育出版社 |
| 作者 | 张文 |
| 尺寸 | 16 |