饭店服务英语 9787568210805

编辑推荐 李群编写的《饭店服务英语》以满足职业岗位需求为目标，以培养学生的应用技能为着力点，紧紧抓住酒店服务的特点，将酒店服务按部门分为若干个小的任务，以大量实际操作将课堂教学、实践和职业岗位能力结合起来，力求使学生在“做中练，做中学”。 本教材既适合作为高等院校酒店管理、旅游管理相关专业的教材，也可供其他专业的学生作为英语学习的参考用书。 目录 Part OneGeneral English for Hotel Service Module ICourtesy Words Section 1Welcoming and Greeting Section 2Saying Thanks Section 3Saying Sorry Section 4Asking for Opinions Section 5Reminding and Farewell Section 6Wishing and Blessing Section 7Giving Directions Module IIDepartments and Positions in a Hotel Section 1Departments in a Hotel Section 2Positions in a Hotel Section 3Abbreviations in a Hotel Module IIIEveryday Expressions Section 1Numbers: Section 2Seasons and Weather Section 3Months and Week Section 4 Time Part TwoProfessional English for Hotel Service Module IFront Office Task 1Room Reservation Task 2Check-in Service Task 3Concierge Service Task 4Information Service Task 5Operator Service Task 6Cashier and Check-out Service Task 7Dealing with Complaints Module IIThe Housekeeping Department Task 1Guiding Guests to Their Rooms Task 2Room Cleaning/Chamber Service Task 3Laundry Service Task 4Problems and Maintenance Service Task 5Miscellaneous Services (1) Task 6Miscellaneous Services (2) Task 7Dealing with Emergency Module IIIFood and Beverage Service Task 1Food and Beverage Reservation Task 2Reception Service Task 3Taking Orders Service Task 4Food Service Task 5Beverage Service Task 6Payment Module IVHealth and Recreation Club Task 1Physical Fitness Service Task 2Health Service Task 3Beauty Service Task 4Recreation Service Module VHotel Business Center Task 1Meetings Service Task 2Ticketing Service Task 3Fax, Typing and Photocopying Services Task 4Mail Service

ISBN	9787568210805
出版社	北京理工大学出版社
尺寸	16