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《柯林斯现代酒店业英语》为国外引进图书（配两张原版引进CD），英语纯正地道，原汁原味，彩色印刷，纸张精美，带给你愉快的学习体验的同时，鼎力提升你的英语沟通表达能力，让你在酒店餐饮求职和工作中更具优势、自信尽显。
作者简介
作者:（英）迈克？塞莫尔（Mike Seymour ） 编者:无
迈克·塞莫尔（Mike Seymour）是一位继续教育培训专家， 目前担任The Heritage Institute 的院长，此项目为美国西北部及世界各地中小学教师提供继续教育培训课程。他还曾担任过多所学校和中小企业的机构顾问。
目录
1 Welcoming guests 接待客人 ？
2 Welcoming a guest with no reservation 接待未提前预订的客人
3 ‘Difficult’ guests“棘手”的客人
4 Looking after guests （1） 照顾客人（1）
5 Looking after guests （2） 照顾客人（2）
6 Reservation inquiries 预订咨询
7 Reservation changes 更改预订
8 Phone calls to reception 前台电话
9 Communication problems 通信线路问题
10 Guest problems 解决客人的问题
11 At breakfast 早餐服务
12 At the bar 在酒吧
13 Complaints from guests at the bar 酒吧客人的投诉
14 In the restaurant （1） 在餐厅（1）
15 In the restaurant （2） 在餐厅（2）
16 In the restaurant （3） 在餐厅（3）
17 Housekeeping 客房服务
18 Housekeeping problems 客房常见问题
19 Room service 客房送餐服务
20 Guest services 礼宾服务
21 In the business centre 在商务中心
22 Recommendations for places to eat 推荐饭店
23 Checking out 退房结账
24 Problems checking out 退房时遇到的问题
Resource bank 资源库
Answer key / Audio script 参考答案/录音脚本
Key phrases 重要表达法
Key words 重要词汇
Grammar reference 语法参考
Model emails 电子邮件范例
How do I say …? ……怎么说？
On the phone-useful phrases 电话常用语
文摘
版权页：
David Here's your mineral water with ice and lemon, madam.
I'm sorry, I can't drink out of that. The glass is dirty and there'sGuest lipstick around the edge. Please take it away and bring meanother one.
David I'm very sorry, madam. I'll replace it right away.
Guest Thank you.
David Here you are, madam. I hope this glass is better for you.
Guest Yes, that looks a lot better, thank you.
David My pleasure.
Guest Excuse me?
David Is there another probl.em, madam?
Guest I asked for still mineral water, not sparkling.
David Oh, sorry. I do apologize. I'll exchange it at once.
Guest Excuse me. Could we have the bill, please?
David Of course, sir. That'll be 55.19, please.
Guest E557 That's very expensive!
Well, that's for your food and two drinks, sir, and there's a 15%
David service charge which is added to the bill.
Guest Service charge?
Yes, sir. If you look at the menu, it says a service charge of 15% David is added to your bill. I'm afraid it's hotel, policy, sir.
《柯林斯现代酒店业英语》为国外引进图书（配两张原版引进CD），英语纯正地道，原汁原味，彩色印刷，纸张精美，带给你愉快的学习体验的同时，鼎力提升你的英语沟通表达能力，让你在酒店餐饮求职和工作中更具优势、自信尽显。
作者简介
作者:（英）迈克？塞莫尔（Mike Seymour ） 编者:无
迈克·塞莫尔（Mike Seymour）是一位继续教育培训专家， 目前担任The Heritage Institute 的院长，此项目为美国西北部及世界各地中小学教师提供继续教育培训课程。他还曾担任过多所学校和中小企业的机构顾问。
目录
1 Welcoming guests 接待客人 ？
2 Welcoming a guest with no reservation 接待未提前预订的客人
3 ‘Difficult’ guests“棘手”的客人
4 Looking after guests （1） 照顾客人（1）
5 Looking after guests （2） 照顾客人（2）
6 Reservation inquiries 预订咨询
7 Reservation changes 更改预订
8 Phone calls to reception 前台电话
9 Communication problems 通信线路问题
10 Guest problems 解决客人的问题
11 At breakfast 早餐服务
12 At the bar 在酒吧
13 Complaints from guests at the bar 酒吧客人的投诉
14 In the restaurant （1） 在餐厅（1）
15 In the restaurant （2） 在餐厅（2）
16 In the restaurant （3） 在餐厅（3）
17 Housekeeping 客房服务
18 Housekeeping problems 客房常见问题
19 Room service 客房送餐服务
20 Guest services 礼宾服务
21 In the business centre 在商务中心
22 Recommendations for places to eat 推荐饭店
23 Checking out 退房结账
24 Problems checking out 退房时遇到的问题
Resource bank 资源库
Answer key / Audio script 参考答案/录音脚本
Key phrases 重要表达法
Key words 重要词汇
Grammar reference 语法参考
Model emails 电子邮件范例
How do I say …? ……怎么说？
On the phone-useful phrases 电话常用语
文摘
版权页：
David Here's your mineral water with ice and lemon, madam.
I'm sorry, I can't drink out of that. The glass is dirty and there'sGuest lipstick around the edge. Please take it away and bring meanother one.
David I'm very sorry, madam. I'll replace it right away.
Guest Thank you.
David Here you are, madam. I hope this glass is better for you.
Guest Yes, that looks a lot better, thank you.
David My pleasure.
Guest Excuse me?
David Is there another probl.em, madam?
Guest I asked for still mineral water, not sparkling.
David Oh, sorry. I do apologize. I'll exchange it at once.
Guest Excuse me. Could we have the bill, please?
David Of course, sir. That'll be 55.19, please.
Guest E557 That's very expensive!
Well, that's for your food and two drinks, sir, and there's a 15%
David service charge which is added to the bill.
Guest Service charge?
Yes, sir. If you look at the menu, it says a service charge of 15% David is added to your bill. I'm afraid it's hotel, policy, sir.
| ISBN | 9787513532778,751353277X |
|---|---|
| 出版社 | 外语教学与研究出版社 |
| 作者 | 迈克?塞莫尔 (Mike Seymour) |
| 尺寸 | 32 |