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《高等职业教育"十三五"规划教材·航空运输类专业教材系列:民航地勤服务英语》可作为高职高专院校航空服务专业大类中的民航空乘服务、地面服务、机场运行、民航安全技术管理、通航服务等专业的专业英语教材，还可作为航空公司空乘人员、民航企业员工、机场地面服务人员以及广大英语爱好者在日常工作及对外商务活动中的学习用书。
目录
Module 1 English Interview for GroundAttendant
Unit 1 Self—introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 TerminaIBuildingService
Unit 3 Airlines， Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephonelnquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Services
Unit 1 Transportation to and from the AirPort
Unit 2 Public Information Service
Unit 3 Broadcasting Service
Module 5 Check—in Service
Unit 1 Passenger Check—in Service
Unit 2 Baggage Check—in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Specral Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregular Flights and Passengers Service
Unit 1 lrregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
文摘
版权页：
插图：
Airport information service has become an important part of the passenger service in transportation area.It can improve the work efficiency of the ground crew.What's more，it's convenient and helpful for passengers.
Airport Information Desk
The information desk is situated in the public area of the departure and arrivals hall.They offer a wide range of services such as giving information about travelling and transportation，and catering for special needs ofpassengers （such as those with wheelchair and children） and so on.There one can pick up information on hotels， restaurants， and places to visit， things to do， as well as obtain useful maps and help hints about how to do things.You can inquire some questions from the information desk， through the telephone or e—mail.The ground crew will try their best to solve the passenger's problems.Airport information desk's tasks are usually outlined as follows.
《高等职业教育"十三五"规划教材·航空运输类专业教材系列:民航地勤服务英语》可作为高职高专院校航空服务专业大类中的民航空乘服务、地面服务、机场运行、民航安全技术管理、通航服务等专业的专业英语教材，还可作为航空公司空乘人员、民航企业员工、机场地面服务人员以及广大英语爱好者在日常工作及对外商务活动中的学习用书。
目录
Module 1 English Interview for GroundAttendant
Unit 1 Self—introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 TerminaIBuildingService
Unit 3 Airlines， Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephonelnquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Services
Unit 1 Transportation to and from the AirPort
Unit 2 Public Information Service
Unit 3 Broadcasting Service
Module 5 Check—in Service
Unit 1 Passenger Check—in Service
Unit 2 Baggage Check—in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Specral Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregular Flights and Passengers Service
Unit 1 lrregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
文摘
版权页：
插图：
Airport information service has become an important part of the passenger service in transportation area.It can improve the work efficiency of the ground crew.What's more，it's convenient and helpful for passengers.
Airport Information Desk
The information desk is situated in the public area of the departure and arrivals hall.They offer a wide range of services such as giving information about travelling and transportation，and catering for special needs ofpassengers （such as those with wheelchair and children） and so on.There one can pick up information on hotels， restaurants， and places to visit， things to do， as well as obtain useful maps and help hints about how to do things.You can inquire some questions from the information desk， through the telephone or e—mail.The ground crew will try their best to solve the passenger's problems.Airport information desk's tasks are usually outlined as follows.
| ISBN | 9787030532725,7030532724 |
|---|---|
| 出版社 | 科学出版社 |
| 作者 | 蒋焕新 |
| 尺寸 | 16 |